Thank you for choosing Chitra Story.

At Chitra Story, we carefully prepare and pack every canvas painting to ensure that it reaches you safely and in excellent condition. Since our paintings are printed, dried, finished, framed where applicable, and specially packed before dispatch, the complete order preparation process requires some time.

Please read this Shipping Policy carefully to understand our order processing, dispatch, delivery timelines, and shipping terms.

1. Order Processing & Preparation Time

All canvas paintings and related products are carefully prepared after the order is placed.
For canvas paintings, our preparation process generally includes:
1. Printing the artwork on the selected canvas.
2. Allowing the print to dry properly.
3. Applying the required protective varnish/finish.
4. Allowing the varnish and print to dry properly.
5. Stretching and framing the canvas, where applicable.
6. Performing a final quality check.
7. Carefully packing the product for safe transportation.

This complete preparation and packing process generally takes 3–5 working days.

The order will be dispatched after the product has completed the required preparation and quality-check process.

2. Dispatch Timeline

Once your order has been prepared, quality-checked, and securely packed, it will be handed over to a reputed courier/logistics company for shipment.
The dispatch timeline may vary slightly depending on:

• Product size
• Framing requirements
• Order volume
• Customization requirements
• Production requirements
• Holidays or non-working days
• Other operational circumstances

We always aim to process and dispatch orders as quickly as reasonably possible while maintaining the required quality and safety standards.

3. Shipping Method

Due to the nature and size of canvas paintings, most of our shipments are sent through surface/road transportation.
Canvas paintings, especially framed paintings, occupy significantly more space than ordinary parcels. Air transportation can therefore be considerably more expensive for such products.
To keep shipping costs practical while ensuring safe transportation, we generally use surface shipping through reputed courier and logistics partners.

4. Estimated Delivery

Time After dispatch, the order generally takes approximately 5–7 working days to reach the customer, depending on the delivery location.
Delivery time may vary depending on:

• Delivery location
• Distance from our dispatch location
• Courier network
• Service availability in the destination area
• Weather conditions
• Holidays
• Operational issues
• Other

circumstances beyond our control The estimated delivery timeline is not a guaranteed delivery date.

5. Courier Partners

We ship orders through reputed courier and logistics companies, selected according to the product, destination, service availability, and other logistical considerations.

The courier partner may vary depending on the delivery location and shipment requirements.

Once your order has been dispatched, tracking information may be provided to you where available.

6. Courier Delays

Chitra Story makes every reasonable effort to dispatch orders within the stated processing timeline.
However, once a shipment has been handed over to the courier/logistics company, the delivery is subject to their transportation and delivery network.
Therefore, Chitra Story will not be responsible for delays caused by the courier or logistics company.
Courier-related delays may occur due to:

• Transportation issues
• Weather conditions
• Heavy shipment volumes
• Route restrictions
• Operational delays
• Regional disruptions
• Holidays
• Natural events
• Remote-area delivery limitations
• Other circumstances beyond our control

In case of a courier delay, we will make reasonable efforts to assist you with tracking and coordination wherever possible.

7. Tracking Information

Once your order has been dispatched, tracking information may be shared with you through the contact details provided at the time of placing the order.

Customers are advised to keep their phone number active and check their email, SMS, WhatsApp, or other available communication channels for delivery updates.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

8. Shipping Address

Customers are responsible for providing complete and accurate delivery information at the time of placing the order.

Please ensure that the following information is correct:

• Full Name
• Complete Shipping Address
• City
• State
• PIN Code
• Mobile Number
• Email Address

Chitra Story may not be responsible for delivery issues caused by incorrect, incomplete, or inaccurate information provided by the customer.

9. Failed Delivery Attempts

If the courier company is unable to deliver the shipment because of:

• Incorrect address
• Incorrect PIN code
• Incorrect phone number
• Customer unavailable
• Customer not responding to courier calls
• Customer refusing to accept the shipment
• Other reasons attributable to the customer

the courier may make additional delivery attempts or return the shipment to us.

Any additional shipping or re-dispatch charges arising from such circumstances may be payable by the customer.

10. Returned-to-Sender Shipments

If a shipment is returned to Chitra Story because of an incorrect address, failed delivery attempts, refusal to accept delivery, or other circumstances attributable to the customer, the order will not automatically qualify for cancellation or refund.

If re-shipping is requested and possible, additional shipping charges may apply.

Since our products are custom-printed and made-to-order, the returned product may also be subject to our Refund & Return Policy.

11. Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as:

• Product size
• Product weight
• Packaging dimensions
• Delivery location
• Shipping method
• Courier charges

Because framed canvas paintings can occupy considerable space, shipping costs may be higher than those for smaller or standard-sized products.

Where shipping charges are applicable, the final shipping amount will be displayed or communicated during the order process.

12. Safe and Secure Packaging

We understand that canvas paintings and framed artworks require careful handling during transportation.

Before dispatch, each order is carefully packed according to the product size and type.

Our packaging process is designed to reduce the possibility of damage during transportation.

The product is packed only after completing the required printing, drying, varnishing, framing, quality-check, and finishing process.

13. Delivery Inspection

We strongly recommend that customers carefully inspect the package when it is delivered.

If the package appears visibly damaged, customers should:

1. Take photographs of the outer package.
2. Record a complete opening/unboxing video.
3. Clearly show the shipping label.
4. Open the package carefully.
5. Record the condition of the product after opening.
6. Contact Chitra Story within 7 days of delivery if there is any significant damage, defect, or incorrect product.

The unboxing/opening video may be required for any damage, defect, or wrong-product claim under our Refund & Return Policy.

14. Damaged Shipment

If you receive a product that appears to have been damaged during transportation, please contact us within 7 days of delivery with:

• Order ID
• Email ID used while placing the order
• Complete unboxing/opening video
• Photographs of the package
• Photographs of the product
• Description of the issue

Our team will review the claim and coordinate with the courier/logistics partner where necessary. Any replacement, return, or refund will be handled according to our Refund & Return Policy.

15. Delivery to Remote Locations

Delivery timelines may be longer for remote, rural, difficult-to-reach, or limited-service locations.

In such cases, the courier company may require additional time for transportation and final delivery.

Any additional charges applicable to remote or special delivery locations may be communicated separately where necessary.

16. Delays Due to Unforeseen Circumstances

Delivery may be delayed due to circumstances beyond the reasonable control of Chitra Story, including:

• Natural disasters
• Severe weather
• Floods
• Transportation disruptions
• Strikes
• Government restrictions
• Regional restrictions
• Public holidays
• Courier operational issues
• High shipment volumes
• Other unforeseen circumstances

Such delays will not be considered a failure by Chitra Story to fulfill the order, provided the order has been processed and dispatched appropriately.

17. Order Preparation vs. Delivery Time

Please note that the 3–5 working days mentioned above refer to the time required by Chitra Story to prepare, finish, quality-check, and pack the order.

The estimated 5–7 working days refers to the approximate delivery time after dispatch.

Therefore, the overall estimated timeline may generally be:

3–5 Working Days: Product preparation, finishing, framing, quality check & packing

+ 5–7 Working Days: Approximate surface shipping/delivery time after dispatch
Actual timelines may vary depending on the order and delivery location.

18. Custom and Made-to-Order Products

Our canvas paintings, framed paintings, unframed paintings, metal posters, and other products may be prepared specifically after an order is placed.
Because these products are made-to-order, customers are requested to carefully verify their:

• Product selection
• Design
• Size
• Frame selection
• Quantity
• Shipping address
• Contact details

before completing the order.

Once production has started, cancellation may generally not be possible. Please refer to our Refund & Return Policy for complete details.

19. No Guaranteed Delivery Date

The delivery timelines mentioned in this policy are estimated timelines and not guaranteed delivery dates.

While we make reasonable efforts to ensure timely dispatch and delivery, courier and transportation delays may occur due to circumstances outside our control.

Chitra Story will not be responsible for losses, inconvenience, or delays caused solely by the courier/logistics company after the shipment has been dispatched.

20. Contact Us

For any questions regarding your order, shipping, dispatch, tracking, or delivery, please contact us:

Email: chitrastory13@gmail.com
Phone/WhatsApp: 6260577965
Website: chitrastory.com

Our team will be happy to assist you with your order and provide available shipping or tracking information.--

Quick Shipping Summary

Order Preparation: 3–5 working days

Preparation Includes: Printing → Drying → Varnishing → Drying → Framing (where applicable) → Quality Check → Careful Packing

Shipping Method: Primarily surface/road shipping

Delivery After Dispatch: Approximately 5–7 working days, depending on location

Courier: Reputed courier/logistics partners selected according to location and shipment requirements

Courier Delays: Chitra Story is not responsible for delays caused by the courier/logistics company.

Damage Claims: Complete opening/unboxing video and relevant proofs are required.

Contact: chitrastory13@gmail.com | 6260577965 | chitrastory.com